Work with the world's largest retailer of diamond jewelry, operating over 3,300 stores.  Committed to delivering increasing value to our stakeholders while seeking to uphold our social, ethical and environmental principles, defined by the brand attributes of global leadership, innovation and sustainability.

What to Expect

• Efficiently guide conversations to resolve customer sales-related issues through inbound calls and chat support
• Maintain a courteous and pleasant demeanor while speaking with external and internal customers
• Provide timely and accurate information reflecting a customer oriented image 
• Handle multiple tasks (i.e., talking with customers while accessing information in a computer)
• Adapt to the needs of individual callers

Skills of Top Performing Service Partners

• Ability to interact with customers utilizing strong written and verbal communication skills as well as deep customer empathy. 
• Excellent probing and listening skills
• Proficient typing skills to handle multiple chats at a time, quickly and efficiently with high quality 
• Agents that deliver white glove customer service on every customer interaction
• Showcasing expert sales techniques and ability to overcome customer objection
• Demonstrated capabilities on programs requiring navigation of multiple systems during a call to gather information and assist the customer

Hours Available: 

Monday-Friday 8:00 am–1:00 am; Saturday 10:00 am -12:00 am;  

Sunday 12:00 pm–9:00 pm

Weekend Requirements:

6 intervals (3 hours) required on Saturday and/or Sunday or a combination of both

Pay: $12.50 per hour

Be sure to check the minimum equipment requirements

*All opportunities subject to availability*